London Flavour Company – Contact Policy

Last updated: March 09,2026

At London Flavour Company, we’re committed to providing friendly, timely, and helpful support. This Contact Policy explains how customers can reach us, how we respond, and what to expect when communicating with our team.

1. How to Contact Us

You can reach London Flavour Company through the following channels:

Email (Primary Contact Method)

📧 londonflavourcompany@gmail.com

We aim to respond to all emails within 1–2 working days.

Postal Address

If you need to contact us by post, please use the address provided on your order confirmation or website footer.

2. Customer Service Hours

Our customer support operates during:

• Monday–Friday: 9am–5pm
• Weekends & Bank Holidays: Closed

Messages received outside these hours will be handled the next working day.

3. What We Can Help With

We’re happy to assist with:

• Order questions
• Shipping updates
• Refunds & returns
• Product information
• Allergen or ingredient queries
• Wholesale enquiries
• Feedback or complaints

For urgent issues (e.g., damaged deliveries), please include photos so we can resolve things quickly.

4. Response Times

We aim to respond within:

• 24–48 hours for general enquiries
• Same working day for urgent issues such as damaged or incorrect orders

During busy periods (seasonal peaks, promotions), response times may be slightly longer — but we always work to get back to you as quickly as possible.

5. Communication Standards

We promise to:

• Communicate clearly and professionally
• Treat all customers with respect
• Provide accurate information
• Resolve issues fairly and promptly

We expect the same respectful communication in return.

6. Complaints

If you’re unhappy with any part of your experience:

1. Email us at londonflavourcompany@gmail.com
2. Include your order number and details of the issue
3. We will investigate and respond within 5 working days

We aim to resolve all complaints quickly and fairly.

7. Data Protection

Any personal information you provide when contacting us is handled in accordance with Shopify’s policy.
We do not share customer details with third parties except where necessary to fulfil your order (e.g., couriers).

8. Changes to This Policy

We may update this Contact Policy from time to time.
The latest version will always be available on our website.